FAQ


Frequently Asked Questions


LOOKING TO BOOK AN EVENT?

CONTACT US TODAY

THE ULTIMATE VIP EXPERIENCE

CONTACT US TODAY


Accessibility

The Mercy Health Arena strives to accommodate all of our valued guests. The concourse is accessible to wheelchairs and handicap individuals through the Western Ave doors. There is handicap reserved seating on the concourse for all of our events which can be purchased through the Box Office. Our seating is in compliance with Michigan ADA rules and regulations.

Address

The Mercy Health Arena address is 470 W. Western Ave, Muskegon, MI 49440. See our Direction & Parking page for more information or contact our Box Office for assistance 231-726-2400.

Food and Beverage Consumption

All food and beverages must be purchased inside the Mercy Health Arena and must be consumed within the premises. No alcoholic beverages may be brought in or removed from the Arena.

Guests are required to act in compliance with all state and local laws governing the purchase, possession, and consumption of alcohol. All guests will be asked to show a valid government-issued photo identification prior to being served alcoholic beverages.

A guest may have in their possession a maximum limit of two alcoholic beverages at any given time. At their discretion, Mercy Health Arena reserves the right to eject or refuse service to anyone that is visibly intoxicated. Service of alcohol will stop at predetermined times based on the event and at the discretion of Mercy Health Arena management.

Animals

Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Service animals are welcomed into the building and must remain on a leash or harness at all times.

ATM

The Mercy Health Arena has one ATM near the Main Concession stand at the back of the Arena. Another can be found inside Rad Dads’ Tacos and Tequila Bar.

Bags/Purses

All large bags, i.e. backpacks, suitcases, beach bags, large purses, etc. will be prohibited from entry into the arena. Purses and other small bags will be permitted after being searched. Bags and purses larger than 14″ x 14″ x 6″ will NOT be permitted inside the venue. Policy is subject to change based on event policy.

Binoculars

Guests are welcome to bring their personal binoculars for most events at Mercy Health Arena.

Cameras/Photography

The camera policy varies upon the event. Please contact the Mercy Health Arena Business Office for event specific information 231-726-2939.

Child Admission

For most sporting events, including Lumberjacks games and most concerts, children under the age of 2 will be admitted into Mercy Health Arena without a ticket provided that they sit on an adult’s lap and do not occupy a seat. Any child 2 years of age or older will require a ticket to enter the arena. Please note that some shows (especially those intended for children) will have a different age policy. If you are uncertain about the policy, feel free to contact us.

Code of Conduct

The Mercy Health Arena is committed to creating a safe, comfortable, and enjoyable fan experience. Our staff are prepared to proactively intervene where necessary to help ensure a “Family-Friendly” environment:

  • Fans should be able to enjoy games and events free from excessive foul/offensive language or obscene gestures.
  • Fans consuming alcoholic beverages should ensure that they can safely and legally drive home after the game, or utilize a designated driver or cab ride.
  • Intervention with an impaired or abusive guest will be handled by the Arena staff in a prompt and safe manner.
  • Obscene or indecent clothing will not distract from the guest experience.
  • Guests will show their tickets when requested and sit only in their ticketed seat.

Contact

Mercy Health Arena Guest Services welcomes all feedback, questions, and concerns from our guests.

To contact us via e-mail, use info@XXXXXX.com. Most e-mails will receive a return reply within 24-48 hours. If your question concerns the event on that day, please call us at 231-726-2939.

To contact us during an event, please visit the Welcome Desk behind Section 102 or visit the Main Box Office.

Directions

Please visit our Parking & Directions page.

Exercise at the Arena

The Mercy Health Arena is open to the public from 8am to 6pm Monday through Friday for walking. Please refrain from running. Using the facility for exercise is at the guests’ own risk and best judgment; there are often activities or construction taking place which make the concourse crowded. Additionally, these hours may adjust according to any needs of clients who rent out the concourse space or events being held here. We appreciate your understanding.

Items Not Permitted in the Arena

no aerosol cans

no alcoholic beverages from outside

no illegal drugs

no animals (except certified service dogs for disabled)

no beach balls or other inflatables

no wine skins

no bullhorns

no noise makers

no cameras*

no recording devices*

no confetti

no fireworks

no firearms

no weapons

no backpacks

no glass bottles

no coolers

no thermos containers

no laser pointers

no outside food or beverages (unless needed for medical purposes – must be checked upon entrance)

no skateboards

no roller blades

no sticks or clubs

no stools

no folding chairs

no water bottles/mugs

no baby strollers

no laptop computers

no open umbrellas

no knives or bladed devices of any length

Disturbances

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss. Disturbances include, but are not limited to, the following:

  • Interference with or delay of the game/event
  • Drunk and disorderly conduct
  • Standing on chairs
  • Willfully and maliciously disturbing another guest / employee with loud and unreasonable noise
  • Fighting or challenging others to fight
  • Exposing private body parts
  • Using profanity and / or offensive words, which are likely to provoke a violent reaction from others
  • Taunting or using offensive language against players, referees, or performers
  • Violation of the Mercy Health Arena event policies
  • Violation of local, state and federal laws and statues
  • Igniting and display of flames, i.e. lighters / matches, in the facility
  • Attempting to enter the field of play, court, ice, stage or backstage areas without permission
  • Throwing, discharging, or launching any liquid substances or objects

Doors Opening

Doors will open at varying times according to the event. Typically doors will open 60 minutes prior to the event time noted on your ticket (all door times are subject to change). Patrons will be able to access the box office / will call prior to doors opening, however, they will be asked to exit the building after visiting the box office until doors are open.

Dress Code

All guests in attendance are required to wear a shirt and shoes at all times for their own safety. Mercy Health Arena management reserves the right to deny entry to guests wearing clothing items displaying offensive text and / or images.

Emergencies/Evacuations

Entry Inspections

All guests entering the arena during an event are subject to a visual inspection and a bag inspection conducted by Mercy Health Arena security personnel. The purpose of the inspection is to detect prohibited items and maintain patron safety.

First Aid

Trained emergency medical technicians (EMTs) are available to assist any guest in need at every Mercy Health Arena event. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance. First Aid Kits are located at the Welcome Desk (behind Section 102 on the concourse), the Main Concession stand (by the Bud Light Stage) and the Main 4th Street Box Office.

Gift Cards

Hotels

Intoxicated Guests

The Mercy Health Arena reserves the right to deny entry to guests who are visibly intoxicated. Any intoxicated guests who cause a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Lost & Found

The Mercy Health Arena does not accept responsibility for lost items. During events, found items are to be turned into the staff who are manning the Welcome Center Desk behind Section 102. Guests may claim their lost items from this location during Lumberjacks games and other events. At the end of the event, all items shall be taken to the Arena Business Office and placed in the Lost and Found Bin. Any items found after the game by maintenance or the cleaning crew will be placed in the Business Office Lost and Found Bin. Guests may call or visit the Business Office between 9am and 5pm Monday through Friday to retrieve their lost items.

An effort will be made by Arena staff to note when specific items are placed in the bin. Periodically, Arena Business Office Staff shall weed out belongings that have been in the Lost and Found for an extended period of time. Large and bulky items that can be reused will be donated. Personal items (like credit cards etc.) shall be confidentially destroyed.

No Re-Entry

The Mercy Health Arena has a “no re-entry” policy during events. Guests who wish to return a prohibited item to their vehicle or need to exit and re-enter due to personal emergencies, must first make contact with a Guest Services supervisor or manager to make necessary arrangements.

Nursing Mothers

A nursing mothers room is available in an alcove in the Women’s bathroom behind Section 116.

Parking

Parking is available in multiple locations near the arena. Please view our Parking Map Here

Restrooms

Restrooms are available near the Western Ave end of the Arena behind Party Deck #2 / Section 112 and behind Sections 115 and 116.

Seating Capacity

The number of guests that can be accommodated varies depending on the Event and seat layout. Please see the event information page for more information about seating for the event you are interested in.

Smoking / Non-Smoking Environment

Smoking is not permitted in the arena at any time. This includes e-cigarettes/vaping. The arena does not offer a designated smoking area outside of the venue during events. As re-entry is not permitted, patrons who exit the arena for any reason, including to smoke, will not be allowed to re-enter the facility.

Weapons Prohibited

Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the venue or dispose of it. Guests who refuse to comply will be denied entry or removed from the venue and may be subject to arrest.

LOOKING TO BOOK AN EVENT?

CONTACT US TODAY

THE ULTIMATE VIP EXPERIENCE

CONTACT US TODAY



Recommended Events

No event found!

Don’t Miss Out!

Signing up for our monthly newsletter is easy. You’ll receive presale notices, event information, special offers, and more!